Summary:
How Google's search history tool
increases the personalization of search.
Implications and marketing opportunity
for small business.
If
you’ve ever felt frustrated by how
difficult it is to keep track of your
internet searches, then Google has the
product for you. Just out, in beta, is
Google’s new search feature called “My
Search History,” which can store all
your Google queries, along with their
results. Not only can Google store your
results, it also stores your “behavior,”
and starts tracking it over time,
thereby “personalizing” your results.
All this can be yours, from any
computer, by accessing the Google home
page. Sign up is required.
The real story here
is not the privacy issue. That battle
was lost a long time ago. It’s not the
“cool” technology. That’s starting to be
a yawn. It’s not even the ability to
retrieve previously-made searches, nice
as that is. The real story here is about
the potential for consumer brand loyalty
to their own search results history, and
what that means to website owners and
advertisers.
What Google is doing
with its new search history tool is
building up a backlog of searches that a
user has made. Once the history has been
started (it is not retroactive, but
begins when you sign up) Google begins
to analyze the trends, and cluster the
searches into groups or categories. And
here is the crucial part of the new
application: when you make a new search
on Google, not only do you get new
results, but you get your own history of
similar searches, plus Google’s
suggestions for the most relevant of
your search results. It’s like having an
instant memory, at the click of a mouse.
Given how overwhelmed everyone is these
days, this is an application that could
really take off.
This has enormous
implications for website owners and
advertisers. It means that in the
red-hot sphere of internet searching,
millions of Google users, with no effort
on their part, will now be building
their own portfolio of “favorite” search
results. As they perform new searches,
over time, their previous search results
will be “personalized” to match the new
query, and served up adjacent to new
results. It is a big boost to entrenched
advertisers in the search results pages,
and a big incentive for marketers to pay
increasing attention to getting on the
“free” or “organic” side of Google
search results. Our advice to our own
clients, at
http://www.SmallBusinessOnline.net,
will be to pay attention now to the sea
change this may ultimately bring.
“Personalized Search” is the next
logical step for the big search engines,
whose goal is to make internet searching
faster, easier, and more relevant for
the user. Since Google has just taken a
big step in this direction, it is
crucial for smart businesses and website
owners to stay ahead of the curve.
The pace of change at
the big search engines is almost
dizzying, as these highly-successful
companies (witness Yahoo’s latest profit
numbers) outbid each other in the fight
to win customer loyalty.
“Personalization” of search results is a
big component of the present battle.
Consumer behavior in this area is being
impacted in a major way by the actions
of companies like Google and Yahoo.
While it may not yet be clear where it
will end up, it is very clear that any
business or marketer with any investment
at all in the future of the internet
should be sitting up and taking notice.
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